FAQ

 

1.  What materials are your jewelry pieces made from?

Our jewelry pieces are crafted from high-quality materials such as sterling silver, 14k and 18k gold, and genuine gemstones. Each product description provides detailed information about the materials used, ensuring transparency for our customers.

2.  How can I determine my ring size for online purchases?

We offer a comprehensive ring size guide that you can use to measure your finger accurately at home. You can find this guide on our website. Additionally, we have a customer support team ready to assist you in finding the perfect fit.

3.  What is your return and exchange policy?

We want you to be completely satisfied with your purchase. If for any reason you're not happy with your jewelry, we offer a hassle-free return and exchange policy within 30 days of receiving your order. Please visit our Returns and Exchanges page for detailed instructions.

4.  What payment methods do you accept?

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and secure online payment gateways. You can select your preferred payment option during the checkout process.

5.  Do you offer a warranty on your jewelry?
Yes, we stand behind the quality of our jewelry. We offer 30 days money back guarantee with no questions asked.  If it breaks or stone falls.  Any reason at all with in 30 days.  We will replace your piece free of charge.

6.  How can I care for and clean my jewelry to keep it looking its best?

We provide care and cleaning instructions for each type of jewelry on our website. Generally, it's recommended to clean your jewelry regularly with a mild, non-abrasive cleaner and store it in a cool, dry place away from direct sunlight. Avoid exposing jewelry to harsh chemicals or extreme temperatures.

7.  What is the typical delivery time for orders?

Delivery times may vary based on your location and the availability of the item you've ordered. We strive to process and ship orders as quickly as possible. You can find estimated delivery times for your specific location during the checkout process. Additionally, tracking information will be provided once your order has shipped so you can monitor its progress.